Frequently Asked
Questions
Clear answers for residents, prospective,
future residents, partnerships, and general inquires.
HOW CAN WE HELP YOU?
Find the Answers You Need at Every Stage
Whether you’re looking for a new home or need help with your current one, we’ve made it easy to find the right information.
FOR
Prospective Residents
Everything you need to know about finding and securing your next home.
Applying for a Home
Learn how to find available homes, start your application, and what to expect during the process.
Moving In
Find out what to expect before your move in date and how to prepare for a smooth transition.
Application Requirements
Review the documentation and criteria needed to complete your application.
Leasing Information
Get details on lease terms, fees, and what to expect after your application is approved.
FOR
Current Residents
Quick access to the resources you need throughout your residency.
Rent & Payments
Pay rent, view your balance, and set up recurring payments.
Maintenance & Repairs
Submit and track maintenance requests through your portal.
Lease Questions
Review your lease and finds answers to common questions.
Moving Out
Get information on notice, move-out requirements, and next steps.
Popular
Questions
How do I apply for available homes?
The process is very simple! All you need to do to get started is click here. Contact management for additional questions.
What documentation is required with an application?
Typically, a valid ID, proof of income, and requested rental history, and employment information. We let you review the full application in advance so you know exactly what is needed—no scavenger hunt. Apply here now!
How do I submit a maintenant request?
Submit it through your Resident Portal, and we’ll take it from there.
Where can I pay rent online?
Right inside your Resident Portal— quick, secure, and available when you are. Or, if you do not wish to login to access it, you can simply download the app for our trusted online payment partner directly to your mobile phone and pay on the go.
Who should I contact about my lease?
Reach out to our management team through the Resident Portal or Contact page. Ask away—we’ll get you an answer promptly.
I absolutely love my renting experience. Can I relocate to another Unicorn Property Management home?
We’d love to keep you with us. If another home is available, contact our team by clicking the Relocation Request badge on the contact page, and we’ll walk you through the next steps—same relationship, same great service, new address.
What is the length of your leases?
Available lease terms offered are 12 months and 24 months.
Are short-term leases available?
No. Short-term leases are not offered.
What happens if I need to break the lease early?
Please contact the property management office to discuss early lease termination.
What is the smoking policy?
Unicorn Property Management is a 100% smoke-free organization and promotes a clean, healthy living environment.
Is renter's insurance required?
If you reside in one of the states where we provide housing that legally mandates securing renter's insurance, it is required. In other states, we highly encourage you to secure it to protect your possessions against any loss.
Are pets allowed? If so, are thee breed or size restrictions?
Unicorn Property Management is a pet-friendly company, however pets are only allowed for specific circumstances. For more information regarding the associated costs and breed restrictions, please review our pet policy or contact management today.
Are your homes / units equipped with Central HVAC units?
Yes, each home/ apartment comes equipped with a central hvac unit.
What appliances are included?
Appliances vary by home. Some properties include certain appliances, while others may not, giving residents the flexibility to use or purchase appliances that fit their preferences. The specific appliances included with each home will be clearly listed before you sign your lease.
When is rent due and when are late fees charged?
Rent is generally due on the 1st of each month; however, grace periods and late-fee dates may vary by property and lease. Some leases provide a grace period through the 5th, with late fees assessed beginning on the 6th, while others provide for late fees beginning on the 3rd. Applicable late fees, including any utility-related charges, are stated in your lease. Your signed lease will always govern your specific payment terms.Rent may be paid online through the Resident Portal. If you have questions about your due date, grace period, or applicable fees, our team will be happy to help.
Are satellite dishes allowed to be installed on the roof or siding or in the brick of the home?
Absolutely NOT!
How much notice is needed before moving out?
All leases require a minimum written 30 day notice to vacate, but it varies by state and your lease terms. Please understand that if you are in an active lease, it is best to fulfill your term obligations to avoid legal proceedings.
Can guests stay over? If so, for how long?
Our guest policy is that guests may NOT stay for 14 consecutive days or twice a month for 14 consecutive days. For more information, please refer to and review your lease regarding this policy and associated fees.
Is there a maximum number of occupants that can live in the residence?
The maximum number of occupants per residence is two (2) people per bedroom. However, each lease clearly specifies that only those listed on your lease are allowed to reside at the residence long-term.
Unicorn Property Management exists to make quality housing accessible for everyone. Our mission is to provide comfortable homes at fair market prices, with total respect for our residents and their privacy. We believe in transparency—no hidden fees, no surprises. This commitment guides everything we do and is at the heart of why we exist.
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